7-Day Requests
A clear timeframe for eligible requests.
Returns & Exchanges
Returns Made Simple
We want every Maryamz Collections purchase to feel right. If something is not suitable, our return and exchange process is designed to be clear and straightforward.
7-Day Request Window
Contact us within 7 days of delivery to start an eligible return or exchange request.
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Returns & Exchanges
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Original Condition
Items should be unused and complete.
Easy Exchange
Subject to approval and availability.
Personal Support
Our team guides you through the process.
01
Return Eligibility
To be considered for a return or exchange, an item should meet the applicable conditions of our policy. Products must remain unused, unworn and in the condition in which they were delivered.
Please keep the original packaging, tags and any accessories supplied with your order until you are satisfied with your purchase.
02
7-Day Request Window
An eligible return or exchange request should be submitted within 7 days of delivery. Requests received after this period may not qualify under the standard return process.
When contacting us, please include your order details and a short explanation of the reason for your request.
03
Item Condition
Returned products are inspected before an exchange or refund arrangement is approved. Items showing signs of use, wear, alteration or customer-caused damage may not be accepted.
All included accessories and original packaging should accompany the returned product wherever applicable.
04
Exchanges
Approved exchanges are subject to product availability. Once the returned item has been received and its condition confirmed, our team will arrange the available replacement option.
If the requested product is unavailable, we will discuss the suitable alternatives available for your order.
05
Refund Arrangements
Where a refund is applicable and approved, it will be handled after the returned product has been received and inspected. Processing arrangements may depend on the original payment method and order circumstances.
Our team will communicate the applicable resolution once your request has been reviewed.
06
Damaged or Incorrect Items
If your order arrives damaged or you receive an incorrect item, contact Maryamz Collections as soon as possible with your order details.
Providing clear information about the issue helps our team review the order and guide you toward the appropriate resolution.
07
Items That May Not Be Eligible
Products may be declined if they show signs of use, are returned incomplete, have missing packaging or accessories, or otherwise fail to meet the applicable return requirements.
Eligibility is confirmed after review and, where relevant, physical inspection of the returned product.
08
Return Shipping
Please contact our customer care team before sending any item back. We will provide the appropriate return guidance after reviewing your request.
Items sent without prior communication may be more difficult to identify and process correctly.
Simple From Start To Finish
How To Start A Return
Five clear steps designed to keep the process straightforward.Send your order details and reason for the request.
Our team checks the request against the applicable conditions.
We provide the appropriate next steps for an eligible return.
The returned product is checked after it is received.
We arrange the approved exchange or applicable refund.
Customer Care
Need Help With Your Return?
Our team is here to make the process clear. Contact us before returning an item and we will guide you through the appropriate next steps.
Contact UsYour order information helps us review the request efficiently.
Please contact us before sending a product back.
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Every Maryamz Collections return is handled with clarity, consideration and care.
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